Job Summary SAP Project Operations Lead
- More than 6 years of experience in Project Operations, PMO, or Delivery Operations roles.
- Work closely with business stakeholders to understand reporting and analytical requirements.
- Design, maintain, and automate operational trackers using Microsoft Excel (advanced formulas, Pivot Tables, Power Query, dashboards).
- Experience working on tools ServiceNow, Jira. For reporting, experience with PowerBI and Excel.
- Prepare weekly/monthly operational reports covering:
- Ticket inflow vs. closure trends
- SLA adherence and breach analysis
- Resource utilization & productivity
- Escalation and aging analysis
- Use Excel to consolidate data from tools like ServiceNow/JIRA and present executive-ready MIS.
- Take ownership of Demand Fulfilment, track open positions, planning, interview panel time slot management.
- Coordinate with HR and ensure high performing resources are appreciated by Tech M Kudos program.
- Support delivery managers and project managers with operational metrics, risk indicators,



and decision-support analysis.
- Coordinate across teams to ensure smooth operations and effective communication.
- Ensure audit readiness by maintaining operational artifacts and compliance documentation.
- Microsoft Excel (Advanced) - mandatory
- Pivot Tables, lookups (VLOOKUP/XLOOKUP), Power Query, charts, dashboards
- Experience working with support tools such as ServiceNow, JIRA, Azure DevOps (reporting exposure).
- Solid analytical and problem-solving skills with excellent communication abilities.

Locations
- Skill Set : MS Excel
- Total Experience : 6.00 to 8.00 Years
- No of Openings : 1
- Domain : IT
- Location : BENGALURU [India]

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Lead (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru