Assistant Manager Transport Operations

What this job involves:

As Assistant Manager Transport Operations, you'll play a pivotal role in ensuring seamless and efficient employee transportation services for one of JLL's key clients. This position requires a strategic thinker who can balance operational excellence with a people-first approach to team leadership. You'll oversee day-to-day transport operations, optimize route planning, manage vendor relationships, and ensure compliance with safety standards and service level agreements. Youll work closely with cross-functional teams, analyze performance metrics, and implement process improvements that elevate service quality. We believe the most effective teams are built when everyone is empowered to thrive, and youll have the prospect to mentor team members, foster a culture of accountability, and contribute to a workplace where innovation and operational excellence go hand in hand. This role demands someone who can think strategically while remaining hands-on during critical operational moments,



ensuring every employee reaches their destination safely and on time.

What your day-to-day will look like:
- Oversee strategic site-level transport operations ensuring timely pickups and drops for employees across all shifts, with each cab and shuttle departing in advance of shift login times
- Monitor real-time employee pickups and vehicle schedules, tracking timely and safe arrivals while addressing escalations promptly during shifts and coordinating with vendors to maintain service continuity
- Maintain and update vendor performance scorecards quarterly, conducting monthly meetings with vendor management teams and sharing minutes of meeting with senior leadership
- Ensure vendor contract tracker summary is maintained and coordinate with client teams for timely renewals and revised addendums
- Ensure strict adherence to client security guidelines for employee transportation, particularly safety protocols for female staf

📌 Assistant Manager (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram