Job Title: Quality Analyst Non Voice

Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd.

Position Overview

The Quality Analyst Non Voice is responsible for monitoring, auditing, and evaluating the quality of back-office healthcare operations related to Medical Records Requests, Paperwork Requests (FMLA New Patient Paperwork), Incoming Outgoing Faxes, and Patient Triage. The analyst will review Electronic Medical Records (EMR), verify process compliance, ensure adherence to turnaround times, identify quality gaps, and recommend process improvements to maintain operational excellence and regulatory compliance.

Key Responsibilities

Process Understanding
- Develop a comprehensive understanding of workflows related to:
- Medical Records Requests
- FMLA Paperwork Requests
- Current Patient Paperwork
- Incoming Outgoing Faxes
- Patient Triage
- Ensure all processes are performed in accordance with company policies, SOPs, HIPAA guidelines, and regulatory requirements.

Quality Audits
- Perform detailed quality audits within the Electronic Medical Record (EMR)



system.
- Verify the accuracy, completeness, and timeliness of documentation for all assigned workflows.
- Ensure requests are processed according to established quality standards and turnaround times.

Medical Records Request Audits

Audit each request to verify:
- Request is properly documented in the EMR.
- Appropriate authorization is available, where applicable.
- Records are released only to authorized recipients.
- EMR is updated with all required documentation.
- Request is completed within the required turnaround time.
- All regulatory and organizational compliance requirements are met.

Paperwork Request Audits (FMLA New Patient Paperwork)

Review requests to ensure:
- Documentation is complete and accurate.
- Required forms are processed correctly.
- Requests are completed within defined timelines.
- EMR records are updated appropriately.
- Any missing information or delays are ide

📌 Quality Analyst Non Voice (Hyderabad)
🏢 Harmony United Medsolutions
📍 Hyderabad