Medical Physicist - Customer Support Associate

Location: Chandigarh, IN

Work regime: Full time

Kind of contract: Open Ended Contract
Mission

As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments. Our products are distributed worldwide and we are very proud of our international cultural diversity. Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives.

You consider yourself as a professional in your field yet you are also eager to learn continuously. Team spirit is part of your genes and new challenges boost your motivation
Challenges we trust you with
- Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen. Routine follow-ups to ensure resolution and customer satisfaction.




- Communication with customers related to handling customer s requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process.
- Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion.
- Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries
- Maintain detailed records of customer interactions, process customer accounts, and file documents
- Escalate complex customer issues to appropriate support teams
- Follow communication procedures, guidelines, and policies
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new

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