Job Description

Who You ll Work With

Aristas Network Detection and Response (NDR) platform is a mission-critical security tool for our customers. Its reliability is paramount. We are hiring a mid-level, Customer Reliability Engineer (CRE) to join our team. This role is critical to the evolution of our customer-facing infrastructure and operational posture.

What You ll Do:

This is not a traditional operations role. You will inherit a set of critical, manual, and hands-on operational responsibilities essential to our customers success. We need you to help with the effort to systematically dismantle this operational burden through automation, tooling, and systems. You will have a collaborative team of excellent engineers to work with.

The short-term needs are: manual deployments, reactive troubleshooting, and on-call escalations. But we need you to help us build a system where programmatic solutions have replaced human intervention. You must have the pragmatism to manage the current reality and the systematic impatience and technical skill to build its replacement.





Success in this role requires a dual mindset. You must be a skilled incident leader who can stabilize a crisis and a deliberate systems architect who can prevent the next one. You will work closely with our internal tools, platform, and product engineering teams to channel your direct operational knowledge into durable, long-term solutions.

Your First Year and Beyond

Your work will follow a deliberate trajectory from reactive execution to proactive design.

Phase 1: Stabilize and Map - You will embed with the team, taking on the existing operational workload alongside the other customer SRE team members covering the USA and India time zones. This includes customer deployments, upgrades, and incident response. You will be expected to go in office for our airgapped customers, occasionally, to assist on-prem deployments. Your initial goal is to achieve stability while mapping the landscape of our operatio

📌 Customer Reliability Engineer (Bengaluru)
🏢 Arista Networks
📍 Bengaluru