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About this Prospect

We are seeking a skilled Senior Support Engineer in the domain of 4G/5G Packet Core to provide solutions to customer reported problems according to established processes and contracted SLA. Fault prevention, finding and isolation, resolution, through knowledge on products, solutions, customer network and technology evolution. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual will also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.

What you will do

Act as the main technical interface for the Customer across Packet Core.
Investigation leader for CSR (Customer support request) raised by the customer and drive the resolution within defined Service Level Agreement and KPIs
Collaborate with global competence domain teams and be the interface towards customer.
Lead and drive resolution of critical and complex network issues,



driving structured root cause analysis and permanent corrective actions
Provide architectural governance for incident, problem, and change management activities
Ensure high availability, resiliency, and performance optimization of deployed solutions
Review support security and application bulletins , major deployments, and emergency restorations
Participate in 24x7 emergency support

The skills you bring

Education: Bachelor s (Btech or equivalent ) in engineering field.
Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts.
4G EPC (MME, SGW, PGW), 5G Packet Core (AMF/SMF/UPF/PCF) and IMS (VoLTE/VoWiFi) installation, integration and troubleshooting
Strong expertise in Core Products and Cloud native based telecom architectures
Good customer management and communication skills
Understanding of 4G/5G call flows and 3GPP specifications.
Troubleshooting experien

📌 Senior Support Engineer (Noida)
🏢 Cradlepoint
📍 Noida