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Team Overview

Role Summary
TransUnion is seeking a Lead architect and engineer responsible for building intelligent automation agents that enhance operational excellence across OneTru and US Market Operations. This role will design and deliver AI-driven capabilities integrating monitoring, alerting, and resolution workflows. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Responsibilities
- Design and develop AI Ops agents integrating Remedy, Wiki, GCP logging, Airflow, and other sources for intelligent decision making and automated issue resolution.
- Enable intelligent monitoring, alerting, and automated incident resolution
- Implement guardrails and governance for safe automation and low-risk task execution
- Partner with Ops and Engineering teams to identify automation use cases
- Improve signal-to-noise ratio through alert tuning and anomaly detection




- Drive roadmap for human-in-the-loop to autonomous operations evolution

Required Knowledge And Experiences

Required Skills & Experience
- 10+ years in DevOps, SRE, or platform engineering
- Experience with GCP, logging/monitoring, Airflow, and APIs
- Knowledge of AI/ML applications in operations (AIOps)
- Solid coding and systems integration skills
- Experience building automation at scale

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver s seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionall

📌 Sr Advisor, AI Ops (Bengaluru)
🏢 TransUnion
📍 Bengaluru