This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across both Mainframe and Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.
- Bachelors degree in Computer Science, Computer Engineering, and/or comparable experience
- Work experience in software engineering, app support or infrastructure operations or runtime engineering.
- A working understanding of cloud infrastructure, distributed systems,



and containerization technologies, with experience in supporting critical business applications being a plus.
- Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production workplace.
- Experience in JCL, COBOL & DB2 is preferred.
- Exposure to scheduling tool (Control-M or similar), IBM mainframe utilities, SORT utilities, File Aid, Abend Aid, SPUFI, QMF , mainframe performance product (BMC s Apptune or similar) is preferred.
- Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Ezytrieve, REXX
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience in technology operations work
- Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
- Experience in cloud platforms

📌 Senior Associate-Technology Operations Engineering (Bengaluru)
🏢 American Express
📍 Bengaluru