Job Summary:

The Assistant Manager Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia's distribution network, managing order fulfilment from the plant to key trade customers. The role will be the primary interface between Glanbia and its trade partners on all logistics and service matters, driving Order Fill Rate, OTIF, and TAT performance while building long-term customer relationships and service excellence.

Responsibilities:
- Own the order-to-dispatch cycle for all Glanbia India trade customers receive purchase orders, validate against available stock in coordination with the supply planner, coordinate dispatch plans with the Plant Logistics Manager, and ensure OTIF delivery to all customers and Inter DC supplies.
- Manage secondary logistics from the Ahmedabad / Sanand DC to trade customers plan truck requirements, coordinate with approved transporters, track shipments to proof of delivery (POD), and resolve transit exceptions.




- Serve as the primary point of contact between Glanbia and its trade customers on all logistics and service matters manage order confirmations, dispatch notifications, delivery lead time communication, short-shipment resolutions, and escalation handling.
- Handle customer claims, returns, and damaged goods investigate root causes in coordination with quality and logistics teams, initiate credit / replacement processes, and resolve all cases within defined TAT SLAs
- Maintain and publish the weekly dispatch plan and customer-wise stock allocation in coordination with the supply planner; flag allocation constraints proactively and escalate supply risks to commercial and supply chain leadership.
- Manage transporter SLAs for secondary routes monitor on-time delivery performance, transit damage incidence, and POD submission compliance; conduct quarterly transporter performance reviews and recommend changes as required.
- Track and report Order Fill Rate (OFR), OTIF (secondary),

📌 Assistant Manager (Mumbai)
🏢 Glanbia India
📍 Mumbai