We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead , with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNet s AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.

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Roles Responsibilities
- Work across the entire IT landscape that spans across network, compute, storage, databases, applications and business domain.
- Use the Big Data and AI driven features of vuSmartMapsTM to provide solutions that will enable customers to improve the end user experience for their applications.
- Create detailed designs, solutions and validate with internal engineering and customer teams, establish a good network of relationships with customers and experts.




- Understand the customer application architecture and transaction level workflow to identify touch points and metrics to be monitored and analyzed.
- Analytics and analysis of operational data and provide insights and recommendations.
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing recent features, identifying solution gaps etc .
- Complete ownership and accountability of the technical delivery of program by working with VuNet teams and Customer teams.
- Effective task prioritization and work under critical deadlines to ensure delivery as committed.
- Stakeholder management and identifying champions from the customer team for product adoption growth.
- Interest and aptitude in learning new technologies- Big Data, no SQL databases, Elastic Search, MongoDB, DevOps, scripting, Solutioning, Containerization, K8s.

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📌 Solution Lead (Hyderabad)
🏢 VuNet Systems
📍 Hyderabad