Job Title: Customer Account Manager (BFSI)

Location: Mumbai, Bangalore

Experience: 5 10 years

Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance)

Role Overview

We are seeking a results-driven Customer Account Manager to manage and grow

strategic accounts within the BFSI sector. The ideal candidate will have a strong

understanding of cybersecurity solutions and regulatory requirements in banking and

financial services, combined with excellent relationship management and business

development skills.

Key Responsibilities

Account Management & Growth

Manage a portfolio of BFSI clients, acting as the primary point of contact.

Develop and execute account plans to drive revenue growth and customer

retention.

Identify cross-sell and up-sell opportunities for cybersecurity solutions and

services.

Client Relationship Management

Build and maintain strong relationships with key stakeholders (CIOs, CISOs, Risk

& Compliance Heads).

Ensure high customer satisfaction through proactive engagement and issue

resolution.





Conduct regular business reviews and strategic planning sessions with clients.

Cybersecurity Advisory

Understand client security posture and recommend appropriate solutions (e.g.,

SIEM, SOC, IAM, endpoint security, cloud security).

Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO

27001, and other BFSI compliance standards.

Collaborate with pre-sales and technical teams to design tailored solutions.

Sales & Revenue Responsibility

Own revenue targets and pipeline for assigned accounts.

Lead deal cycles from chance identification to closure.

Negotiate contracts, renewals, and service agreements.

Stakeholder Collaboration

Work closely with internal teams (sales, pre-sales, delivery, product, and

support).

Ensure seamless delivery of cybersecurity projects and services.

Required Skills & Qualifications

Education

Bachelor s degree in engineering, IT, Cybersecurity, or related field

📌 Customer Account Manager (Mumbai)
🏢 iValue Group
📍 Mumbai