Are you passionate about operational efficiency and committed to fostering solid, value-driven client relationships, we invite you to explore this opportunity.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, long-term retention, and sustainable growth across food court operations. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.

Client & Food Court Account Management
- Act as the primary point of contact for food court clients, mall management, and key stakeholders, ensuring high service standards and strong long-term partnerships.
- Lead regular client meetings, food committee discussions, and food court performance reviews to evaluate operations, sales, and customer experience, and to identify improvement opportunities.
- Drive client satisfaction, retention,



Net Promoter Score (NPS) improvement, and sustainable growth of food court accounts.
- Develop and present commercial proposals, partner onboarding plans, and business recommendations aligned with food court and client requirements.

Food Court Operations Management
- Oversee end-to-end food court operations, including multiple brand partners, daily service delivery, promotions, special events, pop-up counters, and special activations.
- Ensure food court operations are executed in line with SmartQ standards, SLAs, contractual terms, and applicable statutory regulations.
- Monitor food quality, service delivery, hygiene, safety, and customer experience consistently across all food court outlets.
- Ensure optimal utilization of resources, including manpower, utilities, infrastructure, and SmartQ technology platforms.
- Plan and manage manpower deployment and scheduling across the food court within approved

📌 Key Account Manager (Hyderabad)
🏢 Bottle Lab Technologies
📍 Hyderabad