Senior Professional Services Project Manager An overview of this role

GitLab Senior Skilled Services Project Managers manage complex projects from initiation through delivery and closure. In this role, youll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget. Youll use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. Youll also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

What you ll do
- Manage large-scale commercial projects and executive stakeholder meetings and communications.
- Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
- Drive improvements to Professional Services project management tools, processes, procedures, and templates.




- Summarize key customer projects monthly and provide a summary for quarterly business reviews.
- Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
- Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
- Establish reliable, repeatable delivery processes, metrics, and operational procedures.
- Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

What you ll bring
- Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
- Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
- Abili

📌 Senior Professional Services Project Manager (India)
🏢 Gitlab
📍 India