Education Qualification:
- B.E. (Mechanical) with a minimum of 10 years of experience in the machine tools industry.
- Diploma (Mechanical) with minimum 12 years of experience in the machine tool industry.

Required Technical Experience (Mechanical):
- Special Purpose Machines & CNC General Purpose Machines- HMCs & VTLs.
- read & understand Mechanical drawings.
- Hydraulic & Pneumatic circuits.
- Geometric test chart and alignment checking.
- Should have flair & ability for in-depth trouble shooting analysis of field problems.
- Interact with Designs, Sourcing and Assembly for CAPA.
- Cp/ Cpk study and its analysis.
- Must have hands on experience to commissioning of the different types of CNC & PLC controlled machines.
- Should have strong ability to understand the field issues, customer complaints and servicing issues.
- Plan/ schedule preventive maintenance, shut down maintenance at customers sites.
- Co-ordinate with CFTs for attending field complaints, spares requirement.




- Communicate with accessories suppliers to resolve problems related to their units problems/ quality issues etc.
- In-depth knowledge of Spare RFQ to Invoicing handling, Part management with a focus on revenue generation.
- In-depth knowledge of Maintenance Contracts, AMC and CAMC and service revenue generation.
- Knowledge of Automation implementation in service organization and helpdesk management.

Preferred Experience (Electrical):
- Basic understanding of Fanuc, Mitsubishi & Siemens CNC controls.
- Basic understanding of PLCs like Siemens/Mitsubishi.
- Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens & Danfoss etc.
- Exposure on checking & editing PLC program for above controllers and make correction would be an added advantage.

Other important requirements:
- Good written & spoken English communication skills.
- Should have positive administrative skills with having prior exposure of heading a team of Engineers & Technicians (min. team strength 15

📌 Manager- Customer Service (Bengaluru)
🏢 Kennametal
📍 Bengaluru