Job Title: Technology Service Analyst, AS

Location: Bangalore, India

Corporate Title: AS

Role Description

The purpose of the Major Incident Management (MIM) function is to ensure that service/business impacting Incidents and/or high-risk Production IT Incidents are managed consistently and effectively in adherence to the Major Incident Escalation processes and procedures.

Major Incident Managements function s primary objective is to restore production service as quickly and effectively as possible in order to prevent or minimize disruption to the business and minimize any associated reputational, financial or regulatory impact.
- Providing a 24x7 Incident Management Support function.
- Providing a 24x 7 Incident Management Function (with Weekend support), facilitating and managing business impacting and potentially impacting business Incidents (Priority Critical, Priority 1, Priority 2 Priority 3- Critical)
- Providing consistent, accurate and timely stakeholder communication of managed Incidents, active and resolved.




- Provision of Incident reports and associated management commentary
- The provision and maintenance of Key Operating Procedures aligned to Deutsche Bank s Production Policies
- Providing Incident Management process and tool training and training material (presentations, guides, e-modules)
- Management of Incident management and Major Incident Escalation governance processes and service improvements
- Ensuring the timely update and management of the GIM Dashboard: Command Center

What we ll offer you

As part of our flexible scheme, here are just some of the perks that you ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
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📌 Technology Service Analyst, AS (Bengaluru)
🏢 Deutsche Bank
📍 Bengaluru