Were currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW, LMFT, LPC, LICSW required).

*Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year. The required shift for this position is Tuesday Saturday, 9am 5pm ET(or the equivalent in your respective time zone).*

What you ll be doing:
- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists,



coaches, physicians, or external resources).
- Use effective written skills to complete professional documentation and to interact with members and providers through email.
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
- Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
- Participate in staff meetings, case consultations, and training.
- Assist with onboarding and mentoring current team members.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:
- LCSW, LMFT, LPC, or licensed psychologist.
- Minimum of 2+ years

📌 Clinical Care Navigator, Outbound (India)
🏢 Spring Health Water
📍 India