Reporting To: Messaging and Telecommunications Supervisor

Shift: US (8:30 pm - 5:30 am IST) (India)

We are seeking a skilled Messaging Specialist to manage and maintain our enterprise email system. The ideal candidate will be responsible for the implementation, and support of a diverse messaging infrastructure. The successful candidate will work closely with IT teams and business stakeholders to ensure the smooth and efficient operation of our messaging systems.

The responsibilities of the individual in this position include:
- Tune and evolve Messaging and Collaboration services, to facilitate a stable and efficient communication platform for the Russell lines of business.
- Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.
- Remain current with industry service and technology trends, costs and strategies as well as Russell business drivers
- Participates in team meetings and assists with definition of systems design.
- Provides input regarding scalability,



capacity and performance as solutions grow.
- Maintain documentation on existing architectures, standards, policies and procedures.
- Identify and implement technologies, service packs and hotfixes that will improve reliability and overall system stability for the Exchange and Unified Communications infrastructure environment.
- Identifying changes to the existing service to maintain technical viability, i.e., service remains effective, effective and integrated technically with strategic IT and Business direction.
- Managing problem resolution remediation tasks for issues that arise with post-production use of a new Messaging or Collaboration product.

The successful candidate will have extensive demonstrable skills and experiences including the following:
- Bachelors Degree in Computer Science/Information System or 5 to 7 years progressive experience in Messaging, and Messaging Services in a me

📌 Messaging Engineer (Mumbai)
🏢 Russell Investments
📍 Mumbai