About the Role:
We are seeking a highly motivated Salesforce Technical Consultant to provide L2/L3 application support, technical troubleshooting, bug fixing, minor enhancements, and release support for a complex Salesforce Service Cloud ecosystem.
The consultant will work closely with the Salesforce Technical Lead, Integration Lead, and Data Cloud Lead to ensure operational stability, faster incident resolution, and continuous improvement of the platform.
This role requires a solid foundation in Salesforce development and configuration combined with a production support mindset.
Key Responsibilities
Application Support
- Provide L2/L3 support for Salesforce Service Cloud applications.
- Investigate, troubleshoot, and resolve production issues.
- Perform incident analysis and identify root causes.
- Support business users during issue triage and resolution.
- Participate in Sev-1 and Sev-2 incident investigations.
Salesforce Administration & Configuration
Support and maintain:
- Service Cloud
- Case Management
- Omnichannel
- Queues
- Assignment Rules
- Escalation Rules
- Approval Processes
- Reports and Dashboards
- Validation Rules
- Permission Sets
- Profiles
- Flows
Development & Enhancement Support
Develop and maintain:
- Apex Classes
- Apex Triggers
- Batch Apex
- Queueables
- LWCs
- Aura Components (where applicable)
- Flow Automations
- REST Integrations
- Custom APIs
Responsibilities include:
- Bug fixes
- Performance improvements
- Small enhancement deliveries
- Technical debt remediation
Integration Support
Assist Integration Lead in:
- API troubleshooting
- Middleware issue investigations
- Interface monitoring
- Data synchronization issues
- Error log analysis
Support integrations involving:
- Salesforce APIs
- SAP Interfaces
- Middleware Platforms
- CTI Systems
- Enterprise Applications
Data Cloud Support Collaboration
Work closely with Data Cloud Lead to:
- Investigate data synchronization issues.
- Support customer profile reconciliat
📌 Salesforce Service Cloud Solution Expert (Chennai)
🏢 Ciber
📍 Chennai