THE OPPORTUNITY
CONTEXT: Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
- Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
- Responsible for your customers satisfaction by providing attention and technical expertise
- Weekly meeting (prioritization of requests) and monthly meeting (maintenance report,
improvement plan and new subjects) with the customer and the integrator partner
Maintenance:
- Follow-up, qualification, and prioritization of customer requests
- Expertise needed in troubleshooting code and SQL issues
- Staying up to date with trends with recent syntax, query optimization
- Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
- Ability to communicate well with customers and team members
Change requests:
- Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
- Parameterization of the solution and reduction of specific code
Upgrade solution:
- Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
- Customer acceptance and production
- Customer support and follow-up of associated anomalies
Expertise in solution and Customer
📌 Customer Application Engineer (Pune)
🏢 Ivalua
📍 Pune