Job Title: ServiceNow Automation Lead

Department: ITG

About Business line/Function: ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

Position Purpose: ServiceNow Lead, will report to ISPL ITG ServiceNow Manager and work closely with the ServiceNow Platform Manager, POs, Business Analysts and ServiceNow Architect in Paris.

The role includes leading automation/development missions and managing a team of ServiceNow members, in collaboration with both Paris and ISPL.

This is an excellent opportunity for a highly motivated and skilled candidate to join a energetic company and work in an exciting environment.

The core aim of the ServiceNow Lead will be to deliver robust, secure, and maintainable solutions while guiding the development team to achieve project and business goals

Responsibilities

Direct Responsibilities

Leadership and Guidance: Provide technical leadership and guidance to the team,



ensuring the alignment of technical choices with the organization's goals.
Mentor team members, share knowledge, and promote a culture of innovation, continuous learning, and improvement.
Build and customize ServiceNow applications (ITSM, ITOM, ITAM, CSM, Scope Apps).
Work closely with product owners, business analysts, and stakeholders to gather requirements and define scope.
Estimate effort, create development plans, and track progress against sprint/roadmap milestones.
Participate in agile ceremonies (stand‑ups, sprint planning, retrospectives).
Translate functional specifications into technical designs and scalable scripts (Business Rules, Script Includes, UI Policies, UI Actions, etc.).
Conduct code reviews, ensure adherence to best practices, and maintain a high‑quality code base.
Produce comprehensive technical documentation
Automate testing where possible (ATF – Automated Test Framework).
Provide support for production issues, pe

📌 Assistant Manager – Service Now Automation Lead (India)
🏢 BNP Paribas
📍 India