About OnGrid

JOB DESCRIPTION - EXECUTIVE/SR. EXECUTIVE

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for

onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid

has completed more than 1 Billion+ verifications across 4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability

through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating

a profitable venture with 400+ full time people in the process), we now want our imagination to be let

loose and think of avenues never explored, and execute in ways never implemented before.

Objective

Understand organization business/product, check the alignment of client

businesses.

Roles & Responsibilities

Building long-term relationships with clients
Build relationships with key employees among clients




Addressing clients concerns and complaints
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with clients to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address clients’ needs

Requirements

0-3 years of experience in Client Servicing/Customer Service
Graduate in any specialization
Good knowledge of working on google sheets and Microsoft office.
Problem-solving oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command of the English language (Both

written and spoken).

Ability to perform under pressure.

📌 Executive - Client Success (Gurugram)
🏢 OnGrid
📍 Gurugram