Position
Categories
Experience and Education
Job Decription
Key Performance Indicator (KPIs)
Other Skills & Experience requirement
Who Are We Looking For
Other Details
If you are interested in applying for this position, kindly send your resumes to
[email protected] with the following details :
Reason to quit your current job
No. Of years of experience
Qualification
Joining Period
Current CTC
Expected CTC
Experience
Experience and Education
5-8 years experience in service/after-sales.
Education
B.E. / Diploma in Mechanical OR Electrical Engineering
Job Description
Service Operations Management Monitor the activities like- Plan, organize, and control field service activities (installation, commissioning, warranty & AMC services).
Ensure timely response to breakdown calls and service complaints.
Monitor service schedules, manpower allocation, and site readiness.
Standardize service procedures, checklists, and work instructions.
Lead, mentor, and manage the service team including engineers and coordinators
Establish service standards, SOPs,
and best practices Team Leadership & Development Lead and mentor service engineers, supervisors, and technicians.
Conduct regular product training
Evaluate team performance against KPIs and KRAs. Customer & Stakeholder Management Act as the primary escalation point for key customer.
Conduct customer review meetings and service audits.
Support sales and project teams with technical service inputs.
Build long-term relationships for AMC, retrofits, and upgrades. Technical Support & Troubleshooting Provide advanced technical guidance to the customer.
Review root cause analysis (RCA) and corrective action plans (CAPA).
Support commissioning of critical or complex installations. Spare Parts & AMC Management Define critical spare parts lists for various equipment.
Coordinate with stores & purchase for spare availability.
Develop and promote Annual Maintenance Contracts (AMC).
Track AMC compliance, renewals, and profita
📌 Service Manager (Bhiwandi)
🏢 Cosben Engineering
📍 Bhiwandi