Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced skilled to join our team in the role of Sr. Associate Director, Service Management
In this role, you will:

Own the strategy and execution for AI-led Service Level Intelligence across SLAs, SLOs, SLIs, XLAs, operational performance, control health, and executive service reporting.
Move Service Level Management from static reporting to predictive and proactive intelligence,



identifying early warning signals before SLA/SLO degradation or breach.
Design and implement AI-augmented SLM control models including anomaly detection, breach prediction, risk scoring, service health correlation, control exceptions, and automated remediation triggers.
Partner with ITSM, Observability, Platform, Network, Infrastructure, Application, SRE, and Service Owners to define meaningful SLIs/SLOs aligned to business service outcomes.
Lead the development of autonomous SLM workflows, including automated breach prevention alerts, service degradation recommendations, control validation, and operational follow-up.
Build executive-level AI insights for service performance, resilience risk, service ownership, customer impact, trend analysis, and control effectiveness.
Define service level governance, control standards, escalation models, and accountability mechanisms across technology service lines.
Work closely with data, AI, and eng

📌 AI - Lead Service Intelligence Autonomous Controls/Senior Associate Director (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad