Duties and responsibilities
Financial returns:
* Works with F&B; Manager in the preparation and management of the Catering
Sales/Operations budget. Duties include:
* Assists in co-ordinating the preparation of the banquet sales annual budget
* Assists in monitoring and controlling departmental cost on an ongoing basis
to ensure performance against budget
* Assists in the preparation of the hotel strategic plan, goals program
People:
* Works with Manager and Human Resource Manager to ensure the departmental
performance of staff is productive. Duties include:
* Assists in planning for future staffing needs
* Assists in recruiting in line with company guidelines
* Prepares detailed induction program for new staff
* Assists superior in maintaining a comprehensive, current and guest focused
set of departmental standards and procedures and oversees their
implementation
* Ensures training needs analysis of Banqueting staff is carried out and
training programmes are designed and implemented to meet needs
* Provides input for probation and formal performance appraisal discussions
in line with company guidelines
* Coaches, counsels and disciplines staff, providing constructive feedback to
enhance performance
* Regularly communicates with staff and maintains valuable relations
1.
Guest experience:
* Assists in the co-ordination and monitoring of all meetings and conference
business
* Assists in managing the standards and procedures of the department, for
instance, ensuring that business has been signed prior to commence planning
* Assists in managing the rooming list process
* Co-ordinate the allocation of space for the conference and associated events
* Conduct room familiarisations and site inspections
* Monitor competitor activities
* Supervise the functioning of all banqueting department employees, facilities,
sales and costs, to ensure maximum departmental profit is achieved
* Controls and analyses, on an on-going basis, the following, in an effort to
📌 Assistant Manager (Amritsar)
🏢 IHG
📍 Amritsar