* To ensure addressing the health concerns of the beneficiaries/customers by
providing necessary explanations and giving necessary suggestions through a
telemedicine platform and abiding by the guidelines stated, specific to the
project catering to.

Duties and responsibilities

* Connect/communicate with customers on a daily/weekly/monthly basis via
call/message to create specific and achievable goals that help them achieve
their long-term goals related to Maternal health, wellness, and lifestyle.
* To connect/communicate with customers on a daily/weekly/monthly basis via
call/message to monitor and explain the customers on the do’s & don’ts,
Warning signs of/about pre & post-natal journey.
* Document customer interactions, including phone calls and messaging and
tracking pre & post-natal health metrics.
* Create a feedback loop between customers, coaches, and Customer Support,
Operations, and Product teams to help improve the customer and coach
experiences.
* Work on creating content for relevant blog posts and content emails for our
customers.




* Work on updating daily numbers in the excel sheet and publishing the
EOD/weekly and monthly reports.

Authorities

* Make appropriate, timely and safe decisions on the management plan of the
beneficiaries/customers.

Qualifications

* Education: M Sc Nutrition / Dietetics
* Skills & Abilities:
* Passion for health and wellness industry
* Stays up to date with current research and trends.
* Organized, detail-oriented team player with an ability to multitask in a
fast-paced environment.
* Strong communication skills - writing, typing and phone.
* Must be open to feedback and have a desire to continuously learn and grow.
* Positive computer proficiency - Proficiency in MS Office (Word, Excel and Power
point)
* Flexible to work in any shift.
* Effective decision-making skills
* Should be proficient in Hindi and English mandatory.
*

Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet
Counseling

Dear Candi

📌 Executive - Call Center (India)
🏢 Apollo Hospitals
📍 India