Senior Technical Trainer - Poly
Description -
Job Summary
The Senior Technical Trainer in Audio & Video Conferencing is responsible for designing, developing, and delivering advanced technical training programs for internal employees, partners, and clients. This role acts as a subject matter expert on A/V technologies, specializing in video conferencing platforms (e.g., Zoom, Microsoft Teams, WebEx), hardware integration (e.g., Poly, Cisco), and unified communications. The Senior Trainer ensures high adoption rates, technical proficiency in troubleshooting, and a superior user experience during virtual/hybrid meetings.

Key Responsibilities
- Training Strategy & Curriculum Design: Create, update, and maintain comprehensive training materials, including instructor-led training (ILT), webinars, self-paced e-learning modules, job aids, and user guides for AV/VC technologies.
- Technical Training Delivery: Conduct engaging training sessions (in-person and virtual) on advanced A/V setup, room systems (SIP/H.323), soft client troubleshooting,



and network requirements for optimal audio/visual performance.
- Subject Matter Expertise: Maintain deep technical knowledge of current video conferencing platforms (Teams, Zoom, WebEx Events) and hardware (Poly (Formally Polycom)).
- Needs Assessment & Evaluation: Collaborate with IT and support departments to identify skill gaps. Evaluate training effectiveness through assessments, feedback, and adoption analytics, adjusting curricula to meet evolving tech needs.
- Mentorship: Mentor junior technical trainers and support specialists on instructional design best practices and advanced A/V troubleshooting techniques.
- Vendor/Engineering Liaison: Partner with engineering and AV vendors to test recent features or equipment (microphones, cameras, mixers) and develop training to reflect product updates.

Required Qualifications and Skills
- Education: Bachelor’s degree in Electronics or relevant is preferred, Educational Technology, or a r

📌 Senior Technical Trainer (Bengaluru)
🏢 Hp
📍 Bengaluru