Job Description Job description
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n Post: Operation Manager (Chennai)
n Industry: Leading Parcel Service / Logistics
n Location: Chennai
n Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.
n Key Responsibilities:
n 1. Operations Management
n • Oversee daily operational locations in Chennai.
n • Ensure productive parcel movement, timely dispatch, delivery, and route optimization.
n • Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
n • Coordinate with hubs, branch offices, franchise agents, and ground staff.
n 2. Franchise Network Management
n • Manage, support, and monitor franchise partners.
n • Ensure franchise adherence to operational guidelines and business performance targets.
n • Conduct regular meetings, audits, and service quality checks.
n • Support franchisee onboarding, training, and performance improvement.
n 3. Team Handling & Staff Management
n • Plan workforce allocation, productivity improvement, and performance monitoring.
n • Provide training, motivation, and guidance to ensure operational excellence.
n 4. Business Development & Revenue Growth
n • Identify new business opportunities,



partner development, and volume growth.
n • Work closely with senior management to achieve monthly and annual revenue targets.
n • Implement strategies to improve market share and customer base.
n 5. Travel & Field Operations
n • Conduct field audits, client visits, and franchise reviews.
n 6. MIS, Reporting & Compliance
n • Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
n Key Skills Required:
n • Strong leadership and people management skills
n • Hands-on experience in logistics/courier/parcel operations
n • Excellent communication and franchise management abilities
n • Ability to work under pressure and handle large teams
n • Strong analytical and problem-solving skills
n • Target-driven with strong business acumen
n Qualifications:
n • Any Graduate (MBA preferred)
n • Minimum 5 years of experience in parcel operations required.
n Salary:
n Maximum gross up to 7 LPA
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n If your experience suits our JD,Pl share your updated resume to (phone hidden)
n Role: Operations Manager
n Industry Type: Courier / Logistics

📌 Operation Manager (Chennai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Chennai