Job DescriptionAbout the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
nLocation: Bangalore
nWhat you'll be Responsible for?
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- Managing the existing key accountsn
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support deskn
- Manage escalated customer complaints her major incidentsn
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer businessn
- Responsible to maintain accurate records of discussions or correspondence with customersn
- Analyze statistics and other data to determine the level of customer service being provided by the organizationn
- To build and grow positive client relationship to ensure retention and business growth.n
- To liaise with internal teams to ensure resource availability for on-time project deliveryn
- To maximize revenue from existing accounts and develop new accounts within current clientsn




- Collaborate with internal business teams to discuss on possible improvements to customer servicen
- Conduct regular review meetings with customers to discuss on issuesn
- Prepare weekly MIS including project status reportn

nWhat You'd have?
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- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, ITn
- Engineering Graduate in Computer Science or Electronicsn
- Proactive, Self-Motivatedn
- Analytical mindset to solve issues with focus on client/customer requirementn
- Takes initiative and accountabilityn
- Team Player and actively engage and contribute in the teamn
- Ability to manage timelines effectivelyn
- Must have attention to detailn
- Flexible to work in 24x7 environmentn
- Excellent communication in English (written & verbal) and interpersonal skillsn

nWhy join us?
nImpactful Work: Play a pivotal role in safeguarding Karix's asse

📌 Technical Account Manager (Karnataka)
🏢 Karix
📍 Karnataka