Technical Customer Support Engineer (Thane)

Technical Customer Support Engineer (Thane)

21 Aug
|
Important Business
|
Thane

21 Aug

Important Business

Thane

Job Title: Technical Customer Support Engineer




Location: Khopat, Thane, 400601




Reports To: General Manager




Experience: Customer support: 0 -1 year




Work Location: In person




Job Summary


Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.




Key Responsibilities


● Customer Interaction: Act as the primary customer contact, delivering


exceptional service.


● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.


● Product Knowledge: Stay updated on company products, services, and trends.


● Customer Experience Improvement: Identify and recommend improvements for


customer experience.


● Technical Support: Assist with product setup, troubleshooting, orders, and


returns.


● Database Management: Maintain accurate customer records in the database.


● Post -Purchase Follow -Up: Follow up with customers post -purchase for


satisfaction.


● Reporting: Generate reports on customer satisfaction and improvements.


● Training: Train new customer service representatives if needed.


● Team Collaboration: Participate in team meetings and improvement initiatives.




Qualifications & Skills


● Education: Diploma/ degree in Electrical/ Electronics field preferred


● Experience: Experience in customer service or a related field.


● Skills: Excellent communication, problem -solving, and multitasking skills.


● Technical Proficiency: Proficiency in customer service software and Microsoft


Office.


● Mindset: Strong organizational skills and a customer -centric mindset.




Preferred Qualifications






● Industry Experience: Industry -related customer service experience.


● Software Knowledge: Knowledge of ticketing systems.


● Language Skills: Bilingual abilities are a plus.




Benefits


● Compensation: Competitive salary and performance incentives.


● Health Benefits: Health insurance.


● Leave Policy: Paid time off and holidays.


● Growth Opportunities: Professional development opportunities.




Work Environment: Supportive work environment.




Apply now if you are passionate about customer satisfaction!




Job Types: Full -time, Permanent, Fresher




Benefits: Cell phone reimbursement , Health insurance




Supplemental Pay: Performance bonus




Schedule: Day shift


Requirements

Qualifications & Skills


● Education: Diploma/ degree in Electrical/ Electronics field preferred


● Experience: Experience in customer service or a related field.


● Skills: Excellent communication, problem -solving, and multitasking skills.


● Technical Proficiency: Proficiency in customer service software and Microsoft


Office.


● Mindset: Solid organizational skills and a customer -centric mindset.




Preferred Qualifications


● Industry Experience: Industry -related customer service experience.


● Software Knowledge: Knowledge of ticketing systems.


● Language Skills: Bilingual abilities are a plus.




Benefits

Benefits


● Compensation: Competitive salary and performance incentives.


● Health Benefits: Health insurance.


● Leave Policy: Paid time off and holidays.


● Growth Opportunities: Professional development opportunities.


📌 Technical Customer Support Engineer (Thane)
🏢 Important Business
📍 Thane

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