Organic World is seeking an experienced and energetic Store Trainer/Retail Trainer to drive training and development initiatives across retail stores. The role is responsible for enhancing employee performance through structured training programs, ensuring excellent customer service standards, product knowledge, sales capabilities, and operational compliance across all stores.

Key Responsibilities:

Training & Development
Design, deliver, and implement training programs for store staff, supervisors, and store managers.
Conduct induction and onboarding programs for recent employees.
Facilitate classroom, in-store, and on-the-job training sessions.
Develop training calendars and ensure timely execution across locations.
Product & Sales Training
Train employees on Organic World's product categories, including organic groceries, fresh produce, health foods, and wellness products.
Enhance product knowledge to improve customer recommendations and cross-selling opportunities.
Conduct sales training to improve conversion rates, basket size, and customer engagement.




Customer Service Excellence
Train teams on customer service standards and customer experience best practices.
Conduct mystery audits and coaching sessions to identify improvement areas.
Drive initiatives to improve customer satisfaction scores.
Store Operations Training
Ensure employees are trained on SOPs, billing processes, inventory management, merchandising, and store hygiene standards.
Train teams on loss prevention, stock management, and compliance requirements.
Monitor adherence to operational standards through regular store visits.
Performance Coaching
Identify skill gaps through training needs analysis.
Provide continuous coaching and feedback to improve employee performance.
Partner with Store Managers to create individual development plans.
Training Effectiveness & Reporting
Track training attendance, completion rates, and effectiveness metrics.
Prepare training reports, dashboards, and progress updates.

📌 Assistant Manager Trainer (Bengaluru)
🏢 The Organic World
📍 Bengaluru