We are hiring for the role of Control Tower Executive - Warehouse Operations on an urgent basis for Gurgaon location.

Salary: 3.5 LPA - 4.5 LPA
Experience: 3 Years - 5 Years

Key Responsibilities
1. Control Tower & Operations Monitoring
Monitor daily warehouse operations across multiple locations.
Track order processing, picking, packing, dispatch, pending orders, and operational backlogs.
Maintain real-time visibility of warehouse performance through MIS, dashboards, and operational reports.
Identify operational bottlenecks, delays, and exceptions and coordinate for timely resolution.
Escalate critical issues to the concerned managers and stakeholders.
2. Order & Dispatch Monitoring
Monitor order flow from order receipt to warehouse dispatch.
Track pending, delayed, cancelled, and stuck orders.
Coordinate with warehouse teams to ensure orders are processed within defined TAT.
Monitor dispatch schedules and identify deviations from planned timelines.
Coordinate with logistics/transportation teams for dispatch-related issues.
3. Inventory Monitoring




Monitor inventory availability across warehouses.
Track stock discrepancies, negative inventory, ageing inventory, and stock-outs.
Coordinate with warehouse teams for cycle counts and inventory reconciliation.
Monitor inter-warehouse stock transfers and ensure timely movement.
Highlight inventory-related exceptions that may impact order fulfilment.
4. Warehouse Performance Monitoring
Track key warehouse KPIs such as:
Order processing TAT
Pick & pack productivity
Dispatch TAT
Order backlog
Inventory accuracy
Cancellation rate
Short/Excess inventory
Damage and loss
Return processing
Prepare daily/weekly performance reports and share insights with management.
Identify recurring operational issues and recommend corrective actions.
5. Exception Management
Act as the first-level escalation point for warehouse operational exceptions.
Track issues such as system errors, inventory mismatches, delayed dispatches, order holds, manp

📌 Control Tower Executive (Gurugram)
🏢 ETHICS GROUP OF COMPANIES
📍 Gurugram