Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Design & Architect Data Infrastructure — Design and oversee deployment of data architecture and pipelines to capture, manage, and store structured and unstructured data from internal and external sources; establish processes and data flows using cloud, local databases, and applicable storage forms




Build & Automate Data Transformation — Develop technical tools using ML and data-engineering techniques to cleanse, organize, and transform data; implement automated processes to maintain data structure integrity and quality standards on an ongoing basis
Define Agentic Evaluation Metrics & Ground Truth — Partner with product and AI teams to define evaluation metrics for agentic workflows (task completeness, tool use, workflow success); establish ground truth labeling standards and validation criteria; design evaluation datasets that reflect real-world agent execution
Build Agentic Evaluation Pipelines — Design and implement automated evaluation infrastructure that measures AI agent performance using Now LLM Service models and execution logs; create dashboards, reporting, versioning, and reproducibility of evaluation datasets and results
Establish Standards & Continuous Improvement — Create design standards and quality assurance processes for data systems; define quality gates and validation framewor

📌 Staff Data Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad