Lead - TA Shared Services

Job Purpose:

The Recruitment Operations Lead is responsible for designingstandardizingand continuously improving the recruitment operating model across all business lines and locations. This role owns process excellencetechnology/ATS configurationdata qualityvendor goverceand operational metricsensuring the TA Shared Services Centre delivers consistentefficientand high - quality hiring support at scale.

Experience Qualification:

- Graduate / Post Graduate - preferably in HR
- Experience in hiring healthcare hiring preferred
- Experience in managing large teams
- 10-12 years in TA with strong stakeholder management; high - volume hiring for Nursing/Para or critical/managerial roles for Admin.

Job Responsibilities:

1. Process DesignGoverce Standardization

- Define and maintain standardized hiring processesSOPsSLAstemplatesand policies across NursingParamedicalAdminand Doctor segments.
- Ensure process consistency across clusters and adherence to complianceauditand documentation standards.
- Partner with the TA Head - SSC to roll out current workflowsJD templatesand approval rules across teams.

1. ATS ManagementWorkflow Configuration Automation

- Own ATS workflow design-screening rulesautomation triggersnotificationscandidate taggingtemplates.
- Drive high ATS adoption and ensure first - time - right data entry across all delivery teams.
- Lead integrations (e. g. background verificationassessments) and enhancements to improve efficiency and accuracy.

1. Vendor Tools Management

- Manage all recruitment - related vendor relationships (job boardssourcing partnersBGVassessment tools).
- Track vendor SLAsnegotiate renewalsand evaluate ROI for each contract.




- Identify and implement new tools to enhance sourcingscreeningschedulingand onboarding efficiency.

1. Operations ExcellenceMetrics Continuous Improvement

- Track and report operational KPIs: TATfunnel conversionrecruiter capacitysource performancecost - per - hire.
- Partner with the Analytics Executive to design dashboards and generate insights for leadership reviews.
- Lead continuous improvement initiatives (process simplificationautomationcapacity optimization).
- Drive adherence to SLAs across sourcingschedulingoffer managementand onboarding.

1. TrainingChange Management QA

- Conduct process/ATS training for all TA SSC teams; ensure capability readiness during changes or rollouts.
- Run regular QA checks on process complianceATS hygieneand documentation quality.
- Serve as the operational escalation point for TA Specialist and delivery teams on process or system issues.

1. Cross - Functional Collaboration

- Work with TA Specialists to ensure seamless workload flow across sourcingscreeningschedulingoffer and onboarding stages.
- Coordinate with HRBPsOperationsFiceITand Legal for process alignment and compliance.
- Support manpower planning cycles through process and tool readiness.

Skills Competencies:

- Strong process and systems orientation.
- Expertise in operational metrics and analytics.
- High proficiency with ATS/HR technology tools.
- Vendor negotiation and goverce capability.
- Excellent communicationfacilitationand training ability.

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📌 Lead - TA Shared Services (Bengaluru)
🏢 Narayana Health (NH)
📍 Bengaluru