Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities
Identification of trends and opportunities to improve areas and develop current process and procedures through the monitoring and analysis of operation data and performance metrices.
Management of operations for a business area and promote effective processes, risk management and compliance initiatives to support the bank's operations.
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
Management and development of KPIs to measure the effectiveness of operation functions,



utilising data and technology to support the identification of areas that require improvement.
Compliance with all regulatory requirements and internal policies related to customer experience.
Creation of a safe setting for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
Management of attrition by working closely with HR in implementing retention initiatives for work force.

Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources.
If the position has leadership responsibil

📌 Fraud Operations Pune
🏢 1203 Barclays Global Serv. Cent
📍 Pune