JOB PURPOSE

To manage and strengthen human resources and industrial relations functions for smart metering operations by ensuring statutory compliance, harmonious employee relations, effective workforce deployment, and fair people practices, while supporting large‑scale field execution and business continuity across project sites.

ORGANISATION CHART
HR & FMS Head --> Associate Manager - IRKEY ACCOUNTABILITIES

Accountabilities
Key Performance Indicators

Maintaining healthy IR climate across locations.
Support union/worker committee meetings and related documentation.
Monitor IR trends and escalate issues to seniors as required.
Monitor induction, attendance, wage disbursement, and statutory records of contract workforce.
Assist in preparation and coordination for internal and external labour audits.
Maintain records related to grievances, committee meetings, compliance, and audits.

IR Incidents: Zero work stoppages; minor issues only
Action Closure: ≥95% within TAT; 48‑hr escalation
IR Risks: 100% early escalation; no surprises
Grievances: ≥95% resolved within SLA; none >30 days




MIS: 100% on time, accurate, and complete

KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS

Outsourced agencies and contractual manpower, Govt. Bodies such as DISCOMM and Labour authorities, DM

INTERNAL INTERACTIONS

Project Head, Zonal Heads, Supervisors, Stores Team, Agency manpower

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

MBA / MSW in HR, Labour Welfare, or Industrial Relations.

RELEVANT EXPERIENCE

5–10 years of Industrial Relations experience in manufacturing, utilities, EPC, or similar sectors.

COMPETENCIES
Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence
HR Analytics (Practitioner)
HR Technology (Practitioner)
Employee Relations Compliance (

📌 Associate Manager (Agra)
🏢 GMR Group
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