RVS iGlobal is seeking a System Engineer - VOIP with a strong technical background and a passion for problem-solving to join their growing team. This role is integral to ensuring seamless communication solutions for a wide range of customers, delivering outstanding support and service.
As a key escalation point within client’s Unified Communications (UC) support team, you will work closely with the broader Service Desk to deliver expert technical resolutions, mentor team members, and help drive continual improvement in service delivery. You will be responsible for resolving complex incidents, fulfilling service requests, and ensuring issues are handled efficiently and professionally.
Location: Jammu and Gurugram (In office)
Type: Full-Time
Reports to: Unified Communications Team Lead / Service Desk Manager
Department: Unified Communications / IT Services
Role Summary
Provide technical support, administration and troubleshooting for enterprise voice and Unified Communications platforms, ensuring high service availability, SLA compliance and customer satisfaction.
How to Apply:




If you believe you meet the required criteria, please click on the link below to complete this mandatory short 2–3 minute interview.
www.talentsprout.ai/interview/7cab48cd-96a0-430d-93fa-820dab738714
Once you submit your response, our team will review it and follow up with the next steps.

Requirements
Key Responsibilities
Support and maintain 3CX, Webex, Mitel, Microsoft Teams Direct Routing and AudioCodes SBCs.
Troubleshoot SIP, RTP, call routing, connectivity, SBC and voice-quality issues.
Support Contact Centre, Voicemail, Softphone and UC environments.
Manage incidents and service requests within agreed SLAs/ITIL processes.
Perform root-cause analysis and implement preventative solutions.
Work with carriers, vendors and internal Network/Infrastructure teams.
Support upgrades, migrations, changes and platform enhancements.
Maintain technical documentation and knowledge articles.
Identify auto

📌 System Engineer (India)
🏢 Rvs Iglobal
📍 India