Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview
As an Operations Reliability Engineer specializing in Enterprise Tools, you will support the operational reliability, health, and day-to-day administration of enterprise productivity and collaboration platforms.
This role combines hands-on platform administration with routine operational support and governance of enterprise SaaS tools such as Jira, Confluence, Figma, Lucid, and other SaaS-related platforms.
You will serve as a frontline escalation point, contribute to monitoring accuracy improvements,



help reduce alert noise, support validation of automation workflows, and assist with AIOps tuning and observability standards under the guidance of senior team members. You will help the team move enterprise tool operations from reactive issue handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity.
Responsibilities
General Reliability Operations
Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems.
Perform incident triage and event correlation to help identify root cause and reduce duplicate or misrouted incidents.
Contribute to post-incident reviews, helping identify systemic fixes and automation opportunities.
Support validation of automated remediation workflows prior to production adoption.
Identify recurring manual tasks and flag them for automation or

📌 Operations Reliability Engineer – Enterprise Platforms (Chennai)
🏢 Genesys
📍 Chennai