Job Summary

The candidate will be responsible for providing first-level technical support to end users, assisting with routine IT operations, performing scheduled maintenance activities, monitoring system health, and supporting infrastructure and application upgrade initiatives. The role requires a proactive individual with solid troubleshooting skills, attention to detail, and a customer-service-oriented approach. Manage multiple branches remotely and through regular visits as part of the operational and support requirement.

Key Responsibilities

User Support Helpdesk
Provide first-level technical support to users for hardware, software, network, email, and application-related issues.
Troubleshoot and resolve day-to-day IT incidents and service requests in a timely manner.
Escalate complex issues to senior IT personnel when required.
Assist users with workstation setup, software installation, printer configuration, and peripheral device support.
Maintain accurate records of incidents, requests, and resolutions.

IT Operations Maintenance




Perform regular and scheduled IT maintenance activities as per established procedures.
Assist in patch management, software updates, antivirus updates, and operating system maintenance.
Ensure backups are completed successfully and report any failures or anomalies.
Maintain IT asset inventory and update documentation as required.
Assist in managing networking equipment including firewalls, routers, switches, and Wi-Fi infrastructure.
Monitor network connectivity and ensure reliable operation of IT services.

Upgrade Project Support
Assist the IT team during infrastructure, system, application, and network upgrade activities.
Support deployment of recent hardware, software, and technology solutions.
Participate in IT projects, deployments, migrations, and testing activities.
Coordinate with users during planned maintenance and upgrade windows.

System Health Monitoring
Conduct daily health checks of ser

📌 Executive It Operations Delhi
🏢 Parag Parikh Financial Advisory Services(PPFAS)
📍 Delhi