We are looking for an ETL Ops Lead with 57 years of experience to manage 24x7 ETL Production Support Operations.

Key Responsibilities:
Act as the primary escalation point for critical production incidents.
Perform advanced troubleshooting and Root Cause Analysis (RCA) for ETL/data pipeline failures.
Monitor job failures, data quality issues, and performance bottlenecks.
Ensure SLA and KPI adherence and proactively drive service improvements.
Manage Knowledge Management activities, including SOP reviews and KEDB creation/maintenance.
Drive Incident, Problem, and Change Management processes.
Manage stakeholder communication and coordinate with Data Engineering, Infrastructure, and Business teams.
Prepare and present governance reports covering SLA compliance,



incident trends, and performance metrics.
Manage shift planning and workload distribution while mentoring and guiding support team members.
Ensure proper documentation, knowledge management, and SOP adherence.
Identify automation prospects using Python/scripting to improve operational efficiency.
Hands-on experience with ServiceNow and dashboard creation/reporting is required.
Solid communication, stakeholder management, and leadership skills are essential.

Experience: 5–7 years
Role: ETL Ops Lead / ETL Production Support Lead

📌 Etl Sql Operation Pune (India)
🏢 Nagarro
📍 India