Manage day-to-day communication with existing and prospective customers.
Receive and record customer enquiries, requirements, complaints, and feedback.
Coordinate with Sales, Production, Planning, Dispatch, Quality, Accounts, and Logistics teams to fulfil customer requirements.
Follow up on customer orders from order confirmation through production and dispatch.
Maintain regular communication with customers regarding order status, delivery schedules, and other requirements.
Prepare and maintain customer databases, order records, follow-up reports, and MIS.
Handle customer complaints and coordinate with concerned departments for timely resolution.
Monitor pending customer issues and ensure proper closure within agreed timelines.
Coordinate with the dispatch/logistics team regarding delivery schedules and provide updates to customers.




Collect customer feedback and communicate improvement areas to management.
Support the sales team in preparing quotations, order-related documentation, and customer correspondence.
Maintain proper records of customer interactions, commitments, and follow-ups.
Prepare daily/weekly/monthly CRM reports as required by management.
Track repeat orders, customer retention, and business prospects.
Ensure timely sharing of required documents such as invoices, test certificates, dispatch details, and other customer-specific documents.
Assist in developing robust and skilled relationships with customers.
Perform other CRM and coordination activities assigned by the reporting manager.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Executive Crm Kohara
🏢 Prime Steel Processors
📍 Kohara