Reports to

Service Manager

Position’s overall objective

Within the defined business area, work together with AS&S; Field service/service engineer’s team. In unity with the company´s guiding lights maintain a service level which meets and exceeds customer expectation.

Primary responsibilities

▪ Perform service and repair at work shop to products (inc previous models)

▪ Perform service and repair at field to products (inc previous models)

▪ Cooperate with other departments in all process flows.

▪ Raise NCR for warranty issues and arrange required material to close the sites.

▪ Sales of our main activities: Recent/replacement products

Spare parts

Upgrades/overhaul

Commissioning/educations

Authorities

▪ Book travel schedules for own service jobs.

▪ Decision of which parts to use/replace (field and workshop)

▪ Judge and make own decision weather product is repairable or not

▪ Quotations: Sales of products within business area.

▪ Decide content of quotation Ex. Spare parts.

▪ Responses for personal Development projects.





General Work Activities:

▪ Quick and professional online support to customer calls.

▪ Quick and professional service.

▪ Quotations within business area.

▪ Cooperate with other departments in company’s business area process flow. I.e. prices, lead time etc.

▪ Workshop repairs.
Aftermarket sales: Recent and replacement products.
Spare parts
Overhaul
Commissioning
Educations
Field service: Repairs
Troubleshooting
Commissioning
Other business specified offers
Customer Support: Telephone
Web apps
E‐mail etc
Consulting

Technical Competency Requirement:
Three to Four years working experience in power conversion industries.
Power conversion operation Knowledge.
Robust knowledge of fault finding.
Basic knowledge of Thyristor & IGBT based Rectifier Function and Operation.
Basic Knowledge of Rectifier transformer and its configurations.
Basic knowledge of Communication protocols such as Modbus, Ethe

📌 Electrical Service Engineer Power Electronics Pune
🏢 FJ Direct
📍 Pune