Position: Client Relationship Manager/Account Manager (MSP/VMS US Staffing)

Experience: 3 to 5 years

Location: Gurgaon and Indore (fully onsite)

Shift: Night (cabs provided)

Job Summary

We are seeking a client-focused Account Manager to serve as the primary point of contact for MSP and enterprise clients within the US staffing industry. This role is responsible for building strong client relationships, ensuring effective communication, understanding workforce needs, coordinating with internal teams, and driving overall client satisfaction. The ideal candidate will excel at stakeholder management, account growth, and maintaining long-term partnerships in a quick-paced MSP environment.

Key Responsibilities

Client Communication & Relationship Management
- Serve as the primary liaison between client stakeholders, MSP program managers, and internal teams.
- Build and maintain strong relationships with client points of contact (POCs).
- Conduct regular business reviews, status calls, and client meetings.
- Understand client workforce strategies, hiring priorities,



and business objectives.
- Actively identify opportunities to strengthen partnerships and increase account value.
- Manage client expectations and proactively address concerns.
- Coordinate responses to client inquiries and escalations.
- Facilitate effective collaboration between clients and internal delivery teams.

MSP/VMS Program Coordination
- Work closely with MSP program offices and vendor management teams.
- Monitor account activity within VMS platforms and ensure adherence to client processes.
- Maintain compliance with client-specific communication and operational guidelines.
- Support onboarding, process changes, and program updates as required by clients.

Account Growth & Retention
- Develop trusted advisor relationships with key client stakeholders.
- Identify opportunities for account expansion and increased engagement.
- Support contract renewals and long-term client retention initiatives.

📌 Client Relationship Manager (Gurugram)
🏢 Select Source International
📍 Gurugram