Roles & responsibilities
- Support incident management for the support team, ensuring robust troubleshooting and root cause analysis.
- Ability to support and resolve incidents effectively for the support team
- This role is joint Application Management Service (support) team and project implementation
- Adhere to project timelines, ensuring no deadlines are missed, and take ownership of assigned tasks.
- Ability to estimate, design, customize, and develop customer-specific requirements.
- Work closely with Functional Consultants to design MS Dynamics 365 F&O; technical solutions.
- Review and create functional and technical design documents (TDD) with high quality and set standards.
- Experience with system upgrades, Life Cycle Services (LCS), code deployment, code merging and system optimizations.
- In-depth knowledge of System Administration, Security Roles, and AI-based predictive analytics for identifying system issues.
- Delivering/participating in client workshop
- Proactively analyze and gather business needs in collaboration with business leaders.
- Ensure high-quality documentation is created and managed according to project standards.
- Adhere to SDLC and Agile methodologies while preparing Technical Design Documents.
- Guide and mentor junior developers effectively.
- Proactive and continuous learning on the latest Microsoft release
- Periodic help and contributing on the pre-sales technical questions and response
Educational qualifications
- Graduate or postgraduate in Computer Science Engineering Specialization.
Work experience
- The candidate should have minimum 8+ years of experience in Microsoft Dynamics 365 ERP technical domain
Mandatory technical & functional skills
- Deep technical expertise in Dynamics 365 for Finance & Operations.
- Familiarity with Dataverse and Microsoft Power Platform is advantageous.
- Solid technical requirements gathering skills with demonstrable experience.
- Proficient in u