Urgent Requirement in I Growh Services LLP for First Level Support In Thane Location

Min 6 months experience in operations

Ready to work in rotational shifts & rotational weekly off

Salary based on last drawn

Job Location: Thane

Travel boundaries: Thane, Mulund, Bhandup, Airoli

Drop will be provided after 11.30PM

Duties will include, but are not limited to:
Ticket Management:
Oversee the Jira Service Desk ticketing system, ensuring that all incoming

requests and tasks are documented, categorized, and prioritized.
Act as the first point of contact for all operational tickets and help resolve issues.
If the SLA time has passed, escalate the ticket to the operations team for timely

resolution.
Work cross-functionally with departments (CRM, CS, VIP, Affiliate, Payment) to

handle internal requests related to website changes/improvements, translations,

Process Implementation & Support:
Ensure that operational strategies are respected, along with processes from all

departments, across various platforms and tools.
Help departments with operational processes,



assisting with internal tools like

CMS, back office platforms, aggregators, and any other tools in use by the

organization.

Escalation Management:
Prioritize tasks based on urgency, and escalate more complex issues to

management or operation team, who will then escalate to relevant teams or

third-party as needed.
Facilitate communication between internal teams and external partners when

required to ensure timely resolution of issues.

Tool Support & Training:
Participate in the ongoing training related to different tools (back-office

platforms, CMS, CIO systems, etc.), and provide operational support to teams

when using these tools.
Be knowledgeable across various platforms to troubleshoot issues effectively

and guide teams in making necessary updates or improvements.

Cross-Departmental Collaboration:
Coordinate with different teams to understand their requirements, and ensure

📌 First Level Support Thane
🏢 I Growh Services
📍 Thane