Company: CodeAce IT Solutions LLP

Location: Calicut, Kerala

Employment Type: Full-Time

CodeAce is a fast-growing performance marketing and technology company working across multiple business verticals, including digital marketing, SEO, PR, media buying, creative/content, technology and global client servicing.

As we continue to scale, we are looking for a
Quality & Process Auditor
who can independently evaluate the quality of our operations, identify gaps, improve processes and help build a robust culture of accountability and continuous improvement.

The Role

This is not a traditional software-testing QA position.

You will work across departments to audit processes, deliverables, SOP compliance, operational efficiency and quality standards.

Your objective will be simple:

Find what is going wrong, understand why it is happening, and help us build systems that prevent it from happening again.

Key Responsibilities
- Conduct periodic quality and process audits across different departments.
- Review team deliverables for accuracy,



completeness and adherence to defined quality standards.
- Audit whether teams are following established SOPs, workflows and internal processes.
- Identify operational gaps, recurring mistakes, bottlenecks and quality risks.
- Perform Root Cause Analysis (RCA) for recurring quality and operational issues.
- Work with department heads to establish measurable quality standards and audit checklists.
- Recommend improvements to existing processes and SOPs.
- Track Corrective and Preventive Actions (CAPA) and ensure identified issues are properly closed.
- Create department-level quality scorecards and audit reports.
- Monitor recurring errors and identify trends across teams.
- Conduct random/sample audits to independently verify quality.
- Identify processes that can be standardized, automated or simplified.
- Present audit findings and improvement recommendations to management.
- Follow up with department heads until corrective actions

📌 Quality & Process Auditor (Kozhikode)
🏢 CodeAce IT Solutions
📍 Kozhikode