Description:
Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a energetic work workplace with a great balance of growth opportunities and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
The Role:
What you’ll be doing:
Advanced Troubleshooting:
Provide second-level support for escalated issues from internal and external stakeholders, utilizing advanced troubleshooting techniques to diagnose and resolve complex streaming and infrastructure problems within SLA.
Perform deep analysis to identify the root cause of recurring or critical issues.

Incident Management:
Lead the incident response for high-priority or complex issues, ensuring quick resolution and mínimal impact to any events.




Coordinate with DAZN operations and Engineering teams to manage and resolve incidents efficiently.

Root Cause Analysis and Preventive Action:
Conduct in-depth Root Cause Analysis (RCA) for critical incidents, documenting detailed findings and implementing preventive measures.
Develop and refine processes and workflows to prevent the recurrence of similar issues.

Mentorship and Training:
Provide guidance and mentorship to Streaming Support Engineers, helping them to develop their troubleshooting skills and technical knowledge.
Conduct training sessions for Streaming Support Engineers on new tools, processes, and emerging streaming technologies.

Collaboration with OEMs and Third-Party Vendors:
Act as the primary point of contact for OEMs and third-party vendors for complex issues, ensuring they provide the necessary support and that their solutions meet our operational standards.
Collaborate on software or hardware upgrades, ensuring the

📌 Lead Streaming Engineer Hyderabad
🏢 Dazn Software
📍 Hyderabad