We are looking for a Customer Support Executive who enjoys interacting with customers, solving problems and helping people find the right solutions.
This role will handle the complete customer journey — from pre-sales enquiries and order assistance to post-sales support and follow-ups. The role involves both inbound and outbound calls, customer conversations, sales support and coordination with internal teams.
Since MrMed deals with specialty medicines, the role also requires the ability to understand and learn about prescription requirements, specialty medicines and healthcare-related processes.
Key Responsibilities
Customer Support
- Handle inbound and outbound calls from customers.
- Respond to customer queries related to medicines,
orders, pricing, availability and delivery.
- Understand customer concerns and provide timely and appropriate solutions.
- Handle delayed deliveries, order issues, refunds, cancellations and other post-sales queries with empathy.
- Follow up with customers and ensure issues are closed properly.
- Maintain a positive and helpful customer experience throughout the interaction.
Sales & Pre-Sales Support
- Understand customer requirements and assist them in placing orders.
- Handle pre-sales enquiries and support customers in making informed purchase decisions.
- Follow up with potential customers and pending orders.
- Support sales conversion through effective customer conversations and follow-ups.
- Communicate product availability, offers and relevant benefits appropriately.
- Work towards defined sales and revenue targets.
Prescription & Specialty Medicine Support
- Understand and follow the company's
📌 Customer Support Executive (Chennai)
🏢 Eazymed Technologies Private
📍 Chennai
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