Position: Batch Operations / Computer Operator
Role Summary
The primary role of the Batch Operations / Computer Operator is to manage and support automated batch processing within an enterprise job scheduler. This position is hands-on and execution-focused, responsible for monitoring end-to-end processing cycles, responding to alerts, and managing the full dynamics of a batch windowincluding job failures, abends, timeline pressures, and downstream impacts. The ideal candidate is calm under pressure, operates with a strong sense of urgency, and is committed to meeting processing SLAs and delivering accurate, timely results.
Shift Requirements
- MondayFriday: Market open hours
- Rotating weekend: On-call batch / incident support
- Occasional weekend work: Limited project / implementation activities as needed

Key Responsibilities
Batch Monitoring & Incident Management
- Monitor automated batch job streams in an enterprise job scheduler (e.g., CA Autosys or similar), maintaining heightened sensitivity to all alerts, delays, and abnormal conditions.




- Own the processing cycle during assigned shifts, ensuring jobs start, run, and complete within defined SLAs and market timelines.
- Proactively identify, investigate, and drive resolution of job failures, abends, transmission issues, and connectivity-related problems.
- Escalate incidents to appropriate application, infrastructure, and vendor support teams with clear, concise context and required urgency.
- Lead or actively participate in incident bridges, contributing to triage, impact assessment, and root cause analysis (RCA) for batch-related events.
- Provide accurate, timely status updates during high-pressure periods (e.g., SOD, intraday cycles, EOD, month-end, quarter-end).

Job Scheduling & Change Management
- Add, modify, or remove jobs within the batch stream based on approved requests from operations, client service, and project teams.
- Work closely with internal teams to correctly sequence recent jobs and depende

📌 Senior Data Operations Analyst (Bengaluru)
🏢 Cielo Talent
📍 Bengaluru