Key Responsibilities
- Manage last-mile logistics escalations including RTO, NDR, delayed, lost, damaged, exchange, replacement and reverse shipments.
- Manage and coordinate with multiple courier/3PL partners for operational performance and issue resolution.
- Handle courier rate negotiations, commercial comparisons and vendor onboarding.
- Manage logistics aggregators such as ClickPost, Shiprocket, Eshipz and Easyship.
- Monitor OTD, FAD, RTO%, SLA, Cost per Delivery and delivery performance.
- Handle shipment investigations, courier claims, weight discrepancies and reconciliation.
- Coordinate with Technology teams on API/system integration issues.
- Support B2B logistics, including store replenishment, inter-warehouse transfers, vendor pickups and bulk shipments.




- Prepare daily/weekly MIS and logistics performance dashboards.
- Identify recurring issues and drive RCA, process improvements and cost optimization.

Experience Required:
- 6-10 years of experience in logistics/last-mile/e-commerce operations, preferably from D2C, e-commerce, retail or consumer businesses.
- Candidates should have hands-on experience in courier/3PL management, shipment escalations, RTO/NDR, reverse logistics, SLA/KPI monitoring and logistics MIS. Experience with logistics aggregators such as ClickPost, Shiprocket, Eshipz or Easyship will be an advantage. Solid Excel, analytical and vendor management skills are required.

📌 Assistant Manager- LogisticsC (Mumbai)
🏢 Think People Solutions
📍 Mumbai