Role & responsibilities

Job Responsibilities:
- Attend customer calls and understand service requirements.
- Coordinate with customers through telephone and email.
- Visit customer sites for installation, troubleshooting, maintenance, and servicing.
- Support senior service engineers during breakdown and preventive maintenance.
- Identify basic technical issues and provide first-level support.
- Prepare service reports and maintain customer records.
- Coordinate with the internal technical and sales teams for service-related issues.
- Follow up with customers regarding pending service requirements and spare parts.
- Maintain good customer relationships.

Required Skills:
- Valuable communication and telecalling skills.
- Basic technical knowledge in mechanical/electrical/electronics.
- Willingness to travel to customer locations.
- Good problem-solving and customer-handling skills.
- Basic knowledge of MS Office.
- Freshers can also apply.

Preferred Profile:
Candidates with 02 years of experience in Service Engineering, Technical Support, Customer Support, or Telecalling will be preferred.

📌 Junior Engineer (Chennai)
🏢 CIEL HR
📍 Chennai